• Psychology of Uses & Sociology: understanding the unspoken

    Before deciding, you need to understand.

    Understand real usage — not official discourse. Understand legitimate resistance — not rational explanations. Understand power dynamics — not org charts.

    User Psychology, as we practice it, is a deep investigation approach: it is neither a simple field observation phase, nor the usual customer listening interviews, nor even simple user tests. We build with you a scientific approach, grounded in research, led by graduates in Human Sciences to separate truth from falsehood through real experimentation that is easy to implement and allows you to grasp what users are not always able to verbalize.

    Invisible stakes to decipher, behaviors to map, actors, their real interests and their true mechanics. Always with ethics and with the goal of unblocking situations. Not to do design. To inform your strategic decisions.

  • Cognitive Sciences & User Research

    How our methods of customer listening, field investigation, and user understanding are different and allow you to see through to the truth.

  • Corporate USer Research

    UCPA Sport Access - Giving back the desire to go to gym

    We worked for nearly 2 years with the UCPA teams to understand what truly makes people want to exercise — beyond New Year's resolutions and the usual excuses — and to bring to life new sports complexes based on cognitive science, behavioral economics, and understanding real motivations, all across France.
  • Move from just listening to the customer to a strategic view of the problem

    1

    Get out of the verbatim studies

    When you're running a project with high stakes and time pressure, you can't settle for a "verbatim" study that just lists a random collection of insights you already knew. You need a vision and an actionable framework.

    2

    Untangle the heart of the problem

    You need to untangle the heart of the problem, understand what's really happening, and identify the key stakes to address. You need to go beyond traditional customer listening to grasp what people truly need.

    3

    Our method

    Entrust your investigation to true experts with degrees in Human Sciences: our Psychologists, Sociologists, and Behavioral Economists deploy Cognitive Science, Behavioral Economics, and Game Theory to take you far beyond the usual focus groups and achieve real scientific understanding that informs your strategic decisions.

  • Our research services

    User research

    Literature Review

    Examination & valorization of your existing data

    Ergonomic audits

    Field & exploratory observations

    Sociological interviews

    Usage mapping tests

    Investigation of the unspoken

    Iconic tests

    Constraint tests

    Utility tests & User trade-offs

    Card sorting

    User testing

    International studies (Europe, United States, Asia, Middle East)

    Academic Research

    Cognitive Psychology

    Sociology

    Usage Mapping

    Mathematical Modeling of Behaviors

    Foresight

    Emerging Trends

    Scientific Experiments

    Scientific Partnerships

    Expert Advisors

    Valorization of your research

    Research Publications

    User Journeys

    Qualitative - quantitative link
    Customer Profiling & Personae
    Users' path
    Gateways of needs with users
    Ethical design with users

    Logistics

    User recruitment
    Test Rooms
    Remote testing
    Converting Research into Design

  • Our latest studies

    Plus simple

    How to better protect Taxis and Uber Drivers

    En Voiture Simone

    Why do people take
    so long to pass their driving license?

    Allianz Travel

    What does it mean to protect users?

    Deezer

    Uses of music applications

  • Perial

    How to sell sustainable real estate?

    Théâtre du Châtelet

    Why do young audiences shun the theater?

    Cheerz

    How can a loyalty program

    really help users?

    Dior

    Research on new beauty rituals

  • Our differentiators

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    Tests that others don't do

    Mapping tests, Iconic tests, Constrained tests...

    All these scientific and innovative tests allow us to understand the users as accurately as possible and to help them in the best possible way.

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    Real experts with diplomas

    Psychologists and Sociologists

    That's the problem today: User Researcher and UX Researcher titles do not exist and are not protected. This opens the door to all kinds of abuse. Everybody and everybody improvises "Researcher" and charlatans make beginner's mistakes. Our Researchers are real researchers, graduates in Psychology and Sociology at university and that changes everything for the credibility of your study results.

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    Ethics

    No neuromarketing or forced sales

    Our job is to help you understand the complexity and richness of human behavior. We follow the code of ethics of the Psychologist. If your intention is to manipulate users to force them to buy, do not come to us. In any case, these bandit methods are not sustainable in terms of CSR: when users realize that you have betrayed them, your brand is finished and with good reason.

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    Research tax credit

    30% discount on your studies

    Our tests have been recognized as innovative by the state. We are therefore entitled to offer you a research tax credit.

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    No focus groups!

    Only scientific methods

    The techniques used by most agencies (user introspection, brainstorming, focus groups...) have been known to produce false and biased results for over 50 years. We offer you state-of-the-art investigation techniques and high-performance tools (Mapping tests, iconic tests, Biopack, Eye tracker, Face Reader, E-Prime...).

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    We train researchers

    And for 10 years now

    We work in close collaboration with the Psychology Laboratory of Montpellier III. This allows us to keep our clients up to date with the latest research, to have access to rare test material and first-rate statistics for your projects. We are also involved in the Master of Research program.

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    We convert Research into Design

    Strategy & Sprint design

    Strategy and sprint design allow us to transform the trial where others leave you with a powerpoint of results in your hands.

  • DO you need help?

    Leave us a message.

  • Our blog articles on user search